Ivela
Contact
Reach the team behind Ivela for product support, billing follow-up, refund requests, privacy requests, and legal notices.
Primary contact
support@ivela.cn
When to write
- Product support, access, drafts, checks, and preview questions.
- Billing follow-up, subscription changes, receipts, or refund requests.
- Privacy requests, data-right questions, or legal notices.
What to include
- Workspace name and the email used to sign in.
- Target market if the request is market-specific.
- Order date, payment email, or transaction reference for billing-related requests.
Response target
Urgent access, billing, and security issues are normally acknowledged within 2 business days.